Family with girl in Observer toddler bike seat

Return Policy

We want everyone to be 100% satisfied Hamax fans! We hope this shows in the quality and functionality of our products as well our responsive customer service. If you require assistance with using the product or need warranty service, please don’t hesitate to call 877-252-4560 – we’re here to help!

However, if for some reason a product doesn’t meet your needs, simply call Hamax USA customer service at 877-252-4560 and request a Return Authorization within 30 days, then follow the Return Instructions below. You may return a product up to 90 days after receipt of the product for partial credit of the original purchase price (see below). You are responsible for the cost of shipping the product back to Hamax USA unless the product is defective, in which case Hamax USA must be given the opportunity to offer warranty service or replace the product at no further cost to you.

Refused Shipments: If merchandise delivery is refused without inspection, the customer will incur original shipping and return shipping fees. The refund will be for the purchase price, less all shipping charges and trial fees.

If you return You will receive
Item(s) in original condition within the return window
(30-days from receipt after delivery)
100% of the item’s price*
Item(s) in original condition past the return window (31-90 days)
*No returns are accepted past 90 days
80% of the item’s price*
Items that are returned damaged, missing parts, not in the original condition,
or have obvious signs of use (reasons not due to a Hamax USA error)


Refunds are for product only and do not include any processing fees, shipping or handling fees.

Return Instructions

Call 877-252-4560 for a Return Merchandise Authorization (RMA) number.

Package the product in the original box and follow the repackaging instructions to protect product from damage. A replacement box can purchased by calling Hamax USA Customer Service.

Affix the return label provided and clearly write the RMA number on the side of the box in large font.

Ship the product using your preferred method. We recommend that you acquire shipment tracking and insurance for the entire value of your product.

When you return an item, your amount of refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.

Return Terms

Returns must have a valid Return Merchandise Authorization (RMA) number issued by Hamax USA.
Product must be returned in original condition undamaged with all parts, instructional manuals, and DVD in original carton.

Refunds are for product only and do not include any processing fees, trial fees, shipping or handling fees. Freight on refused deliveries will be deducted from the credit.

All return shipping charges must be prepaid; we will not accept C.O.D. deliveries.

It is recommended that you acquire shipment tracking and insurance for the entire value of your product. We do not assume responsibility for merchandise damaged or lost during transit.

Refunds are issued after a product is received and inspected; processing can take up to ten (10) days. For products on a multi-payment plan, payments will continue to charge to the credit card on file until the product is received and processed at our warehouse.

Refunds, including gift returns, are made in the same form as the original payment for purchase. Please allow up to eight (8) weeks for your bank or credit card company to post this refund on your statement.

Merchandise returned without a valid RMA number or in violation of this policy will not qualify for a refund. The customer will be responsible for any remaining payment due.

Damaged Product

All shipments leave the Hamax USA warehouse in good condition. Any damage, shortages, or product lost in transit should be reported to Hamax USA within fourteen (14) days.